Neuadd Dwyfor Privacy Notice

Gwynedd Council is committed to protecting your privacy.  This privacy notice should be viewed alongside the Council’s privacy notice which can be viewed at

Neuadd Dwyfor is fully committed to compliance with the requirements of the General Data Protection Regulation (UK GDPR) that comes into effect from 25 May 2018. 

When deciding what personal information to collect, use and hold, we are committed to making sure that we will:
•    Only collect, hold and use personal information where it is necessary and fair to do so.
•    Keep your personal information secure and safe.
•    Securely dispose of any personal information when it is no longer needed.
•    Be open with you about how we use your information and who we share it with; and
•    Adopt and maintain best practice high standards in handling any personal information.

This privacy notice explains how we use any personal information we collect about you when you use our services.

What information do we collect about you?

We collect information about you when you register to join Neuadd Dwyfor to access our services. This information may include your name, date of birth, e-mail address, postal address, and telephone or mobile number.

We will use this information to provide the services requested, maintain accurate records, and, if you agree, to send you marketing information about events or services we offer. 

We also collect information when you voluntarily complete customer surveys, or provide feedback. 

Website usage information is collected using cookies. Details about how we use cookies can be found on our website at the following link:

How will we use the information about you? 

The information we collect about you is on the lawful basis for the operation of the contract between us.
It is used:     for the purpose for which you provided the information, i.e. to become a member of Neuadd Dwyfor or library service;
    to enable us to communicate with you, and provide you information about Neuadd Dwyfor;
    to enable us to effectively manage your customer account, and to ensure the collection of any charges that you may incur as a member;
    to monitor our performance in providing services to you; 
    to gather statistical information to allow us to plan future provision of services and to obtain your opinion about our services.

We may also send you marketing information, if you have consented for us to do so.

Keeping your personal data safe 

Neuadd Dwyfor uses several platforms to store your information:

Cinema, Theatre and Event Tickets / Gift Voucers:
When you book tickets with Neuadd Dwyfor, data is shared between Realex (payment gateway), and Ticketsolve (ticketing platform) in order to process the transaction. Where patrons have opted to provide their details for mailings, data will be shared with MailChimp (marketing platform).

If at any time you would like to opt out of our marketing mailings you can log into your Ticketsolve account through our website or email us on

Realex are a highly trusted online payment card processor, accredited with the Account Information Security certification by VISA and compliant with Payment Card Industry Data Security Standard Version 3.22, the highest level of compliance. We do not store your bank details on our system.

Ticketsolve acts as a data processor on behalf of Neuadd Dwyfor. Ticketsolve, Realex, MailChimp and Neuadd Dwyfor have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.
For more information, please see their privacy notices here:
MailChimp privacy notice
Ticketsolve privacy notice
Realex privacy notice

Library users:
Your personal information is kept securely on a shared library management system which stores borrower records on a database.  This is a partnership between Welsh Library authorities. Our services work together to share costs and offer enhanced services to customers.  
Your data will only be used for the purposes of managing your library use and is used in a way that protects your privacy.
Your data may also be accessible to the suppliers of our library management systems. These suppliers have committed to handling data in accordance with the requirements of the General Data Protection Regulation (UK GDPR), and will only do so to the extent that is required to maintain the library management systems. 

Disclosing information to outside parties 

We will not disclose your information to any other 3rd party, except where required by law.

The Council is required by law to protect the public funds it administers and so may use any information you have provided for the prevention, detection and investigation of fraud and irregularity, for the performance of a contract, or, task carried out in the public interest, or to comply with a legal obligation.   Part 6 of the Local Audit and Accountability Act 2014 and the Accounts and Audit (Wales) Regulations are the Legal basis.  

We will not share your information for marketing purposes with companies outside Neuadd Dwyfor or Gwynedd Libraries. Your information will not be transferred or shared with any organisation outside of the European Economic Area (EEA).

The information you provide may be used for research, historical or statistical purposes. Where this is the case the relevant data will be anonymised first to remove any identifying features.
If you consent to us collecting and sharing information about your ethnic background, your religious beliefs, or any disability that you may have we will only do so in order to meet our duties under the Equality Act 2010 and to ensure that the service that we provide to you is suitable for your needs. 
How long we will hold your information
Our document retention schedules contain information about how long we keep different types of information, please see our Terms & Conditions. When we dispose of personal information, we will do so in a secure way.

How to contact us

Please contact us if you would like update your personal details, or you wish to cancel your membership:
Email:  or contact 
Telephone: (01286) 704088
Write to: Neuadd Dwyfor, 19 Penlan St, Pwllheli LL53 5DE

Your information rights and accessing your records

You may wish to know your information rights and/or access a copy of your records under the Data Protection legislation.  Please see the Gwynedd Council Privacy Notice for further information:

Uses of cookies by Neuadd Dwyfor

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Youtube Cookies

If you choose to play a YouTube video which is placed on a page within the website, a cookie will be set by YouTube. This website uses the ‘privacy-enhanced mode’ which stops YouTube from setting the cookie unless you choose to play the video clip.

Name Provider Purpose Expiry Type
YSC Youtube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP Cookie
VISITOR_INFO1_LIVE Youtube Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 Days HTTP Cookie
CONSENT Youtube Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 6009 days HTTP Cookie
Pref Youtube This cookie is used to store information such as a user’s preferred page configuration and playback preferences like autoplay, shuffle content, and player size 240 days HTTP Cookie